1. Eligibility for Full Refunds

You may request a 100% refund if:

• Your translated International Driving Document (IDD) has been officially rejected by a car rental agency or traffic authority in a country listed on our Full List of Recognized Countries page, and you provide valid documentation (e.g., official rejection letter, email communication, or other verifiable proof).
• Refunds will not be granted if the IDD has been used for more than 6 months from the date of issuance. Use may include, but is not limited to, presenting the document to rental companies, traffic authorities, or other travel-related entities.

Note: Our IDD is accepted in over 190 countries worldwide, though a few exceptions apply. Rejection in one country does not invalidate the document elsewhere. For more details, please refer to our Full List of Recognized Countries page.

2. Digital Delivery Delay

If you selected fast-track or express digital delivery, you are eligible for a full refund if:

• Your application was complete and all documents were correctly submitted.
• The digital IDD is not delivered within the promised timeframe:
  • Express Orders: 5–8 minutes
  • Standard Orders: 2–24 hours

Note: Processing times are measured from the moment we receive a complete, valid application.

3. Free & Unlimited Replacements

We offer free replacements for the lifetime of your IDD’s validity for:

• Lost or undelivered digital IDDs
• Lost or damaged physical booklets/cards
• Failed delivery as confirmed by tracking history

📦 If reshipping to a new address or upgrading shipping speed, printing and issuance are on us — you’ll only pay the shipping fee.

4. 30-Day Refund Window

You may request a cancellation and refund under the following terms:

• Within 2 hours of placing your order:
  • Full refund – no questions asked
• After 2 hours, but within 30 days of order:
  • Refund subject to 15% processing & printing fee
  • Shipping costs are non-refundable once the package has been dispatched
• Accepted refund reasons:
  • Change of mind
  • Decided not to use the document
  • No longer traveling

5. Non-Refundable Circumstances

Refunds will not be granted if:

• Your document was already shipped at the time of cancellation
• You provide no documentary proof of rejection in a claim based on authority or rental refusal
• You submitted incomplete or inaccurate application data, and the delay or issue was caused by it
• Your request is made more than 6 months after the original order date.

6. How to Request a Refund

To request a refund or replacement:

📩 Email: [email protected]

📝 Include:

• Your full name and order ID
• A brief explanation of the issue
• Any supporting documents (e.g., rejection letters, tracking proof)

All eligible refunds will be processed to the original payment method within 7–10 business days.

7. Governing Law

This policy is governed by the laws of Singapore. Disputes arising under this policy will be subject to the exclusive jurisdiction of the Singapore courts.