1. Full Refund Eligibility: 

Customers are eligible for a full refund in the following scenarios:

• IDP is refused by car rental agencies or traffic authorities in listed countries, with documentary evidence of rejection.
• Order placed within three (3) years from the date of order.

2. Digital IDP Delay:

If the digital IDP is not received within 8 minutes for fast order processing, if all the documents provided are correct, customers are eligible for a full refund. This applies if the promised processing time is exceeded with all required information provided.

Normal orders have a two (2-24) hour’s processing time, and express orders have twenty (5) minutes.

3. Unlimited Free Replacements:

Customers are entitled to free replacements for the duration of the IDP’s validity. This applies to:

• All digital IDP copies.
• Lost printed copies of IDP Booklet and/or complementary card, shipped to the original address.
• Orders that never arrived, as evidenced by tracking history.

For shipping to a different address or upgrading the shipping method, we cover the printing and IDP issuance cost. Customers only need to cover the shipping cost.

4. 30-Day Refund Policy:

Customers can cancel their IDP application within two (2) hours of placing the order for a full refund. A 15% printing and handling fee is charged for cancellations after the two-hour grace period. Shipping fees are non-refundable once the order has been shipped.

Eligible for refunds under this policy:

• Change of mind about the product.
• IDP not used.

Non-Refundable Items

Orders are non-refundable under these conditions:

• Once the order has been shipped.
• Without documentary evidence of IDP rejection by traffic authorities or car rental agencies

For any inquiries or situations not addressed in our policy, please don’t hesitate to reach out to our 24/7 support team at Hello@internationalautomobileauthority.com for assistance. We are always here to help and ensure your satisfaction with our services