1. Scope

This AUP applies to every visitor, customer, affiliate, and integrator who uses our website, checkout, support channels, email, live chat, or SMS / WhatsApp messaging. Violations may result in order cancellation, IAA-DLT invalidation, permanent restriction across all IAA-operated brands, and, where warranted, referral to law enforcement and payment-network authorities.

2. Prohibited conduct

You must not:

• Commit or facilitate fraud, including ordering using stolen payment credentials, a falsified identity, or another person’s documents.
• Submit another person’s identity documents. Your IAA-DLT must be based on your own valid domestic driver’s license.
• Impersonate any person or entity, or misrepresent your affiliation with IAA.
• Circumvent our fraud or sanctions controls, including OFAC screening, Stripe Radar, or identity-verification procedures.
• Place duplicate orders with the intent of manipulating chargebacks or stacking refunds.
• Resell IAA-DLTs or other materials produced by IAA.
• Scrape, crawl, or harvest data from our website by automated means in a manner inconsistent with robots.txt, our rate limits, or applicable law (including the Computer Fraud and Abuse Act, 18 U.S.C. section 1030, and Florida’s Computer-Related Crimes Act, Fla. Stat. Ch. 815).
• Conduct security testing (penetration testing, load testing, vulnerability scanning) without prior written authorization from IAA.
• Introduce malware, viruses, worms, or any malicious code to our systems or to users.
• Interfere with or disrupt our services, servers, or networks.
• Send unsolicited commercial messages using any email, phone number, or WhatsApp account operated or hosted by IAA.
• Violate applicable law, including consumer-protection, anti-fraud, export-control, sanctions, and privacy laws.
• Misuse the IAA-DLT — including counterfeiting, tampering with, or altering the PDF, booklet, card, or QR code; or presenting the IAA-DLT as a government-issued document, an International Driving Permit, or a standalone driver’s license.
• Abuse our support channels, including directing harassment, threats, or illegal content to our support staff, AI agent “Sam,” or live chat.
• Infringe intellectual-property rights, including IAA’s booklet design, watermarks, translation templates, trademarks, and copyrights, or the rights of any third party. See our DMCA / IP Policy.

3. Content you submit

• You are responsible for the accuracy, legality, and propriety of content you submit (photographs of your driver’s license, selfie, e-signature, shipping-address information, support messages).
• You represent that you have all necessary rights to submit the content and to grant IAA the limited processing license set out in the Terms of Service.
• We may refuse or remove content that violates this AUP or applicable law.

4. Automation, scraping, and rate limits

• Automated access to our website is allowed only in accordance with our published robots.txt and any documented API terms.
• We reserve the right to rate-limit, block, or otherwise restrict automated traffic that we reasonably consider abusive or disruptive, consistent with applicable law.

5. Reporting abuse

If you believe a person is misusing our service (for example, submitting another person’s documents, attempting fraud, or impersonating IAA), please report it to hello@internationalautomobileauthority.com. For intellectual-property complaints, use our DMCA / IP Policy.

6. Consequences of violation

Consequences depend on the severity and context of the violation and may include:

• Warning;
• Order cancellation and refund reversal;
• IAA-DLT invalidation (the QR code will show the document as “not valid”);
• Permanent restriction across all brands operated by International Automobile Authority LLC;
• Reporting to Stripe, payment networks, law enforcement, and affected third parties;
• Civil or criminal proceedings where warranted.

7. Changes to this AUP

We may update this AUP. The last-updated date reflects the current version.

8. Contact

Abuse reports and questions: hello@internationalautomobileauthority.com.